Ilka Kuhagen is an experienced and intuitive facilitator who listens well to the nuances while guiding the client or the project to its desired outcome. We collaborated with Ilka at the 2014 Creative Problem Solving Institute in a small-group workshop. Her astute questions and patient demeanor helped the team succeed in facilitating a grateful client.

Suzanne ChamberlainSenior Director, UB Office of the Vice President for Research and Economic Development at University at Buffalo

When Rebecca first proposed her Think Global colleagues for a multi-country project, I was concerned about using independent researchers in each country  that were not as familiar with our business needs and our internal corporate culture.  However, after a series of discussions and conference calls between all research firms, the actual execution of the plan was seamless.  I not only experienced personal attention from the principal in each country, but each principal flawlessly aided in navigating the cultural gaps that are part of any multi-country research effort.  At the end of the day, what we needed, of course, were actionable insights – ones that were well grounded in the cultural context of the respective countries.  We got that and more.  What a fantastic experience! 

Charlotte Havely

Ilka is a talented professional and a creative thinker. She came highly recommended as someone with global expertise in qualitative testing. Her extensive knowledge base and years of experience enable her to find the best approaches to meet business objectives. Ilka has shown herself to be highly dedicated to generating in depth consumer insights and gives her all to the field of market research. It has truly been a pleasure to collaborate with her and I look forward to working together for many years to come.

Alisa I. SmithSr R&D Manager Kao USA Inc.

Organised, efficient and professional!
We have a great insight into the satisfaction of our customers.
Ilka and her team were invaluable to our project.

Jan GlanvilleMarketing Manager (Europe)Guthy-Renker Ltd.

We had a very efficient and pleasant collaboration with IKM. Thanks to Ilka’s professionalism, dedication and finesse, a French-German brand identity research could be very successfully and beautifully achieved.

Daniele ClutierDirecteur associéInstitut Français de la Mode (IFM)

I had the distinct pleasure of working with Ilka Kuhagen at the European League Against Rheumatism (EULAR)on a special competitive intelligence / market research project. Ilka did a great job of providing an insightful and concise summary of her findings that helped the client make educated decisions about their overall business and the direction to take it. She was a terrific person to have on our team.

Will UptegraphExecutive Vice-PresidentNorthStar Clinical Communications

Ilka managed the German module of a major international qualitative project. Short time scales and the need for alignment in different markets meant constant changes until moments before the fieldwork. Thanks to Ilka’s professionalism, adaptability and attention to detail, the project ran extremely smoothly. They were well recruited and skilfully moderated groups – we would be very happy to work with Ilka next time we have an opportunity.

Beth ClaydenConsultantRainmakers CSI

With Ilka Kuhagen’s professionalism, experience and preparation, the research results could be achieved very smoothly. She has the ability to moderate a group so there are dynamic discussions with each member given a chance to voice his/her opinion

Burcu Scherrbrands of PMI, Marketing ManagerEurope Aladdin Stanley

Ilka recently conducted a patient research project based on patient mini-groups for my company. I appreciated her responsiveness and professionalism on this project throughout the research. The moderating was excellent, and Ilka’s skills and flexibility enabled us to gain in-depth insights.

Michele DeraiAptel Research

Ilka was amazingly accommodating and hospitable. We had many unique requests and she took great care of us. While performing our Usability Research, she did a great job of getting to the information we needed, and her qualitative insights helped us immensely. I would love to have the opportunity to work with her again.

Anthony VivianoOrganic

As a fellow moderator, I really enjoyed seeing such a pro in action!

Lorrin Etka-ShepherdMarketry, Inc.

Ilka is very professional to work with. She double checks the materials, makes sure everything is running how it should, takes initiative (eg. mailing inactive participants) and she definitely goes the extra mile. From early meetings to late night work and calls. The really nice thing about working with Ilka is that she thinks along with you and tries to achieve the best result together with you. Ilka is also nice to work with because of her positive mindset. She’s always smiling (at least that’s how I imagine her, because she always sounds so positive and happy on the phone), she’s enthusiastic about the project, … and this reflects on how she deals with participants. She’s very capable of motivating people and engaging with them, leading to better and more insights.

Sebastian Van LaereInSites Consulting

Ilka proved to be a wonderful full-service resource to support international market research needs. She produced on-target recruitment and had top-notch moderating skills getting to the heart of the consumer feedback. She exceeded our expectations with her hard working, smart and effective moderating of the age 18 – 24 year old market for the client, K-Swiss. She employed flawless simultaneous translators, who effectively kept pace from German to English. Ilka is a great partner in helping clients translate consumer feedback into valuable insights. A true delight.

Sarah ShoemakerPresidentInnovative Zap

We are looking at the bulletins and are fascinated. The results nicely fit into the observations of the focus groups and our meetings – while giving an even more differentiated perspective on our customers’ opinions (everyone ‘gets a say’ and can phrase considerate responses). As you notice: I have become a fan of this method straight away.

Dr. Simone MickelatWeight Watchers (Deutschland) GmbH

Ilka did a fantastic job with our focus groups around employee recognition in Frankfurt and Munich. Employee recognition is an usual topic to conduct focus groups on, but Ilka was able to pick up the topic very quickly and identify the areas to ask follow-up questions around. She was confident and experienced and clearly knew what she was doing. She was able to get us detailed information without us having to ask additional questions, and she was able to earn the attendees’ trust. Ilka is very easy to work with, very responsive (answering emails and taking conference calls at all hours of the day and night). I wish we could have used Ilka to moderate the rest of our focus groups in the other countries we were visiting, but I would highly recommend Ilka to anyone looking for qualitative research help in Germany.

Christina ChauO.C.Tanner Company

Thank you very much for the eciting focus groups in Frankfurt am Main. As an engineering company it is extremely important to us to collaborate with an institute such as IKM, which can grasp the complexity of the products in our market and competently leads the discussions. I felt extremely well looked after during our first project together.

Ullrich WildingHead of Marketing Informationmanroland AG

IKM is our go-to research company in Germany. Ilka is a supurb moderator with stellar attention to detail. She provides great insights and a witty sense of humor!

Leo HennessyManager Customer ResearchHilton Worldwide


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